Description
The 36th annual Healthcare Contact Center Times Conference brings together people who run clinical and non-clinical patient contact centers, scheduling and access centers, and billing and revenue cycle call centers. These three groups rarely get in a room together, even though their work overlaps every day.
We’ve widened our 300+ attendee list to include healthcare access leaders: VPs of Access, Patient Experience, and Customer Engagement. If your team touches how a patient reaches, schedules with, or communicates with your health system, this conference is for you.
The sessions this year focus on what’s working. Real strategies, real numbers and real lessons from organizations getting operational excellence, quality metrics, and staff engagement right, alongside a close look at where AI, automation, and digital transformation are paying off versus where they’re overhyped.
Whether you run a contact center, lead an access department, or own patient communications for your organization, you’ll leave with takeaways you can put to work the following week. We hope you’ll join us June 9-11, 2027 in Atlanta.
CONNECT. LEARN. DISCOVER.
You’ll also have the opportunity to meet exhibitors and sponsors showcasing the newest innovations, tools, and services to help your contact center thrive. Expect meaningful networking, collaborative sessions, and an interactive environment designed to maximize engagement between attendees and vendors.
CONFERENCE LOCATION
The conference will be held at the The Hotel at Avalon, one of the Southeast’s premier lifestyle destinations. Enjoy an outstanding collection of chef driven restaurants, inviting cafés, upscale shopping, live entertainment, and beautiful outdoor gathering spaces, all just steps from your guest room.
Recognized for its sophisticated design, exceptional service, and boutique luxury, The Hotel at Avalon provides the perfect setting for healthcare contact center leaders to learn, collaborate, and build meaningful relationships.
Hotel Rate: $229
Last Day to Book: TBD
Reserve early to secure your room before the discounted block sells out.
REGISTRATION INFORMATION
The early-bird registration rate is $995 per person.
Group discounts are available.
To register or learn more, email DLok@HCCTConference.com or call 770-457-6106.
Cancellation Policy:
No refunds for cancellations after May 1. For cancellations before that date, fees will be refunded minus a $100 processing fee.
WHY ATTEND
For 36 years, the Healthcare Contact Center Times Conference has been the premier national event dedicated to advancing communication, access, and service excellence in healthcare. Don’t miss your opportunity to connect with peers, gain valuable knowledge, and prepare your contact center for what’s next.
Register today and be part of shaping the future of healthcare access and patient connection.