Registration: 2024 Conference of Healthcare Contact Centers


Early Bird Deadline: April 15th
Early Bird Rate Extended: May 1st

Pre-Conference Master Class (Optional)

Attendee Information

SKU: HCCT2024 Category:


“Charting Your Course: Navigating the Future of Healthcare Contact Centers”

Discover cutting-edge strategies and technologies at our conference tailored for healthcare contact center leaders. Join us as we explore innovative ways to elevate the patient experience, boost your staff engagement, and modernize operations in our rapidly evolving healthcare landscape.

You will also have the opportunity to meet vendors and exhibitors to check out the latest new features offered, services and information technology that would help guide your contact center to success in the future.

The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.

The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system), taxi, Uber and Lyft.

As we have done in our previous conferences, this three day professional gathering will feature a broad mix of cutting edge topics covering the spectrum of today’s healthcare call and contact center world. Hear strategies and tactics that can ensure your centers future success. There will be plenty of opportunities for you to network with your peers both informally and formally.

This is your profession’s premiere conference, so register today!

The hotel, Atlanta Marriott Perimeter Center, has offered us conference rates of $164 single or double. You can Book Your Room Online, or contact hotel reservations and indicate that you are reserving your room for the Healthcare Call Centers Times Conference. The hotel is providing complimentary usage of guest room Internet services. Last Day to Book: Friday, May 24, 2024, but don’t wait in case rooms sell out.

The early bird conference registration fee (submit by April 15th) is $895 per person for HCCT Subscribers (organizations that subscribe to Healthcare Contact Center Times) and $945 for Non-Subscribers. After April 15th Early Bird Rate Extended: May 1st, the Subscriber rate is $945 per person, and the Non-Subscriber rate is $995.

Group discounts available. Email, or call the HMR Publications Group at 770-457-6106 for more information.

Cancellation Policy: No refunds for cancellations after May 22. In case of cancellation before that date, all fees will be returned less a processing fee of $100.

So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106. SaveSave

Additional information

Concurrent Sessions: Wed 4:05-4:45pm

Session C: Women in the Contact Center: A Leadership Primer – V McSorley, Session D: OneConnect: Creating a EHR Agnostic CRM – C Murillo+ K Ferguson

Concurrent Sessions: Thur 3:25-4:05pm

Session M: Digital Patient Engagement with Outbound Texting – E Nelson + B Johnson, Session N: Remote Patient Monitoring: Your Value Proposition and the Use of AI – J Mercer-Pottinger