Wednesday, June 10
Pre-Conference Session I: “Engaging the C-Suite, Providers and Clinics in the Call Center”—8–10:15 a.m.
Kathy Divis and Tracey Kasnic, RN
The healthcare call center does not exist in a vacuum. It is an integral part of the healthcare landscape, yet in many organizations, the call center has been challenged to effectively communicate its efforts to the C-Suite, providers and clinics. This workshop will give you the tools to do just that. Presenting this workshop are longtime healthcare call center consultant Kathy Divis and healthcare organization C-Suite executive Tracey Kasnic, RN.
Pre-Conference Session II: “What’s New in the Call Center Technology Space?”—10:45 a.m.–1 p.m.
It’s a sign of the times—technological change is rapid in many elements of society. The call center world is not immune to this development. This workshop will focus on the changing nature of technology that can impact the call center? What can help call centers today? What will be able to help call centers tomorrow? Part of this workshop will be interactive with attendees being able to share experiences as we learn from each other. Presenting this workshop is longtime healthcare call center consultant Mitchell Lieber.