“Powering Up” means much more than turning on your computers in your call center. Powering Up is what you can do to enhance your call center’s performance from strategy to operations to communications with others both inside and outside your organization. That is why the theme for our conference this year is “Powering Up Your Call Center’s Performance.” This theme runs from our pre-conference sessions “Engaging the C-Suite, Providers and Clinics in the Call Center” and “What’s New in the Call Center Technology Space?” to our Final Session “Had a Problem, Solved a Problem.” By the end of the conference you will be able to take away concrete ideas that will help you be that champion call center and enhance your value to your healthcare organization.
The conference will be held at the Renaissance Columbus Downtown Hotel, across the street from the state capital. Columbus, as the largest city in Ohio, is a thriving, fast growing city with a number of cultural, entertainment and recreational institutions including the Columbus Museum of Art and COSI, Columbus’ dynamic Center of Science and Industry, both located downtown. The Short North and Brewery Districts are within walking distance and German Village, University District and Victorian Village are a short ride away.
The John Glenn Columbus International Airport has a number of non-stop flights available to and from cities around the country. With its location in the heartland of America, Columbus is a one and a half hour flight or a day’s drive from half the country’s population.
The hotel has offered us conference rates of $189 single or double. These rates apply through Tuesday, May 19, 2020, after which reservations will be accepted on a space available basis at the best prevailing rate. You can Book Your Room Online, or contact hotel reservations at 877-901-6632. Indicate that you are reserving your room for the Healthcare Call Centers Times Conference. Check in time is 4 p.m. and check-out time is noon. The hotel is providing complimentary usage of guest room Internet services.
The early bird conference registration fee (submit by May 1) is $885 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $1,035. After May 1, the fee is $1,050 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $1,200.
For those also attending our pre-conference workshops, there is a separate added fee of $125 for each workshop. (Register Here if you’re not attending the main conference, but are going to one or more of the pre-conference workshops, the fee is $195 for each workshop.)
There are three ways you can register for the conference. Register Online – You can pay with your credit card via paypal or choose the invoice option and send a check later. You can download and fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068. Cancellation Policy: No refunds for cancellations after May 22. In case of cancellation before that date, all fees will be returned less a processing fee of $100.
This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 13.5 continuing nursing education contact hours.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106.