What does it mean to be a champion? In sports we talk about individuals and teams that have risen to the top of their profession. They win a World Series, a Super Bowl. But there is more to being a champion than having athletic skills. Champions rise to the top no matter what their profession. They set the bar; they set the tone. They are number one. That is why the theme for our conference this year is “Creating Champion Call Centers.” This theme runs from our first pre-conference sessions “Strategic Planning and Budgeting to Meet Future Consumer Needs: Tools You Can Use”–Advanced and “Just Getting Started: A Comprehensive Call Center Primer for New Leaders” to our final panel presentation “Moving Forward: Call Center Leaders Talk About their Best Practices, Challenges and Future Initiatives.” By the end of the conference you will be able to take away concrete ideas that will help you be that champion call center and enhance your value to your healthcare organization.
The conference will be held at the Intercontinental Buckhead Atlanta, an upscale hotel in the heart of Buckhead, one of Atlanta’s premier neighborhoods. Atlanta is home to the some of this country’s most prominent cultural, entertainment and recreational institutions such as The Center for Civil and Human Rights, the Martin Luther King, Jr. National Historical Park, the Georgia Aquarium (the world’s largest), the College Football Hall of Fame and the High Museum of Art. Atlanta is widely known as a city in an urban forest with numerous opportunities for hiking, walking and biking through stunning neighborhoods and parks.
The hotel has offered us conference rates of $209 single or double. These rates apply through Monday, May 20, 2019, after which reservations will be accepted on a space available basis at the best prevailing rate. You can Book Your Room Online, or contact Intercontinental hotel reservations at 404-946-9191 or 877-422-8254. Indicate that you are reserving your room for the 31st Annual Conference of Healthcare Call Centers. Check in time is 3 p.m. and check-out time is noon. The hotel is providing complimentary usage of guest room Internet services.
Atlanta is one of the country’s easiest cities to travel to as the Hartsfield-Jackson International Airport is the world’s largest, with numerous flights to and from just about every major city in the nation. Additionally, the hotel is located on the North Springs MARTA rapid transit line that begins right in the Airport.
The early bird conference registration fee (submit by May 1) is $835 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $985. After May 1, the fee is $910 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $1,055.
For those also attending our pre-conference workshops, there is a separate added fee of $125 for each three hour workshop. (Register Here if you’re not attending the main conference, but are going to one or more of the pre-conference workshops, the fee is $195 for each workshop.)
There are three ways you can register for the conference. Register Online – You can pay with your credit card via paypal or choose the invoice option and send a check later. You can download and fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068. Cancellation Policy: No refunds for cancellations after May 22. In case of cancellation before that date, all fees will be returned less a processing fee of $100.
This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106 or Richard Cohen, Conference Chairman at 404-377-6131