Description
Charting New Horizons in Healthcare Access and Contact Centers
Discover cutting-edge strategies and technologies at our conference tailored for healthcare access and contact center leaders. Join us as we explore innovative ways to elevate the patient experience, boost staff engagement, and modernize operations in our rapidly evolving healthcare landscape.
2025 CONFERENCE OVERVIEW
We are thrilled to announce the 34th Annual Healthcare Contact Center Times Conference, specifically designed for healthcare leaders. This event will cater to professionals in clinical and non-clinical patient contact centers, scheduling/access centers, and billing/revenue cycle call centers. We are expanding our focus to include leaders in healthcare “Access” departments, such as VPs of Access and similar roles, to ensure a comprehensive and inclusive discussion.
The past few years have been transformative, and the role of contact centers in the healthcare industry has never been more critical. Our program will feature best practices employed by successful healthcare access and contact centers, addressing the changes brought about by these dynamic times. We will explore innovative approaches to leadership challenges, operational excellence, quality metrics, and customer service. Plus, we’ll have plenty of content dealing with new and emerging technology like AI.
Whether you manage a clinical or non-clinical healthcare contact center or lead an access department, there will be something for you! Join us for this enriching event to learn from industry experts, exchange insights, and shape the future of healthcare access and contact centers. Mark your calendar for June 4-6, 2025, in Atlanta, and together, let’s move forward with confidence and success.
You will also have the opportunity to meet vendors and exhibitors to check out the latest new features offered, services and information technology that would help guide your contact center to success in the future.
The conference will be held at the Atlanta Marriott Northwest at Galleria. Breathtaking views, modern accommodations & an unprecedentedly convenient location are just a few reasons guests choose Atlanta Marriott Northwest at Galleria time & time again. As one of the best hotels near Truist Park, we put you minutes from exciting nightlife, boutique shopping & vibrant culture that Atlanta is known for. Designed with you in mind, the guest rooms at our Cobb Galleria hotel feature soft, pillow top mattresses, ergonomic workstations, high-speed Wi-Fi and more. Keep up your active lifestyle at one of the most convenient Northwest Atlanta hotels with free weights & cardio machines at our state-of-the-art fitness center or cool off in our refreshing outdoor pool. Or, catch the big game as our Truist Park hotel is the preferred hotel partner of the Atlanta Braves! Whether you’re catching the Atlanta Braves game or meeting up with colleagues downtown, knock your next getaway out of the park at one of the best hotels near The Battery Atlanta!
The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country.
As we have done in our previous conferences, this three day professional gathering will feature a broad mix of cutting edge topics covering the spectrum of today’s healthcare call and contact center world. Hear strategies and tactics that can ensure your centers future success. There will be plenty of opportunities for you to network with your peers both informally and formally.
This is your profession’s premiere conference, so register today!
The hotel, Atlanta Marriott Northwest at Galleria, has offered us conference rates of $189 single or double. You can Book Your Room Online, or contact hotel reservations and indicate that you are reserving your room for the Healthcare Call Centers Times Conference. The hotel is providing complimentary usage of guest room Internet services. Last Day to Book: Friday, May 13, 2025, but don’t wait in case rooms sell out.
The early bird conference registration fee is $895 per person.
Group discounts available. Email DLok@HCCTConference.com, or call the HMR Publications Group at 770-457-6106 for more information.
Cancellation Policy: No refunds for cancellations after May 1. In case of cancellation before that date, all fees will be returned less a processing fee of $100.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106.
