Description
Charting New Horizons in Healthcare Access and Contact Centers
Discover cutting-edge strategies and technologies at our conference tailored for healthcare access and contact center leaders. Join us as we explore innovative ways to elevate the patient experience, boost staff engagement, and modernize operations in our rapidly evolving healthcare landscape.
2026 CONFERENCE OVERVIEW
We are excited to announce the 35th Annual Healthcare Contact Center Times Conference, designed specifically for healthcare access and contact center leaders. This year’s event will bring together professionals from clinical and non-clinical patient contact centers, scheduling and access centers, and billing or revenue cycle call centers.
We continue to broaden our focus to include leaders in healthcare “Access” departments—such as VPs of Access, Patient Experience, and Customer Engagement—to foster collaboration across all facets of healthcare communication and coordination.
The role of healthcare contact centers continues to expand as they become the front door to the patient journey. This year’s program will highlight proven strategies, success stories, and lessons learned from organizations that are leading the way in operational excellence, quality metrics, staff engagement, and customer service. We’ll also dive into the latest trends in AI, automation, and digital transformation.
Whether you oversee a clinical or non-clinical contact center, lead a healthcare access department, or manage patient communications, you’ll find valuable insights and actionable takeaways to strengthen your team and your organization.
Join us June 3–5, 2026, in Atlanta for an energizing and practical event where industry experts share real-world experiences, best practices, and new technologies that will shape the future of healthcare access and contact centers.
CONNECT. LEARN. DISCOVER.
You’ll also have the opportunity to meet exhibitors and sponsors showcasing the newest innovations, tools, and services to help your contact center thrive. Expect meaningful networking, collaborative sessions, and an interactive environment designed to maximize engagement between attendees and vendors.
CONFERENCE LOCATION
The conference will be held at the Atlanta Marriott Northwest at Galleria. With stunning views, modern accommodations, and a prime location near Truist Park and The Battery Atlanta, this hotel offers an exceptional experience for both business and leisure.
Enjoy pillow-top beds, ergonomic workstations, high-speed Wi-Fi, a state-of-the-art fitness center, and a relaxing outdoor pool. As the preferred hotel partner of the Atlanta Braves, the Marriott is just minutes from vibrant dining, nightlife, and entertainment options.
Hotel Rate: $189 single or double
Last Day to Book: Friday, May 15, 2026
Reserve early to secure your room before the discounted block sells out.
REGISTRATION INFORMATION
The early-bird registration rate is $895 per person.
Group discounts are available.
To register or learn more, email DLok@HCCTConference.com or call 770-457-6106.
Cancellation Policy:
No refunds for cancellations after May 1. For cancellations before that date, fees will be refunded minus a $100 processing fee.
WHY ATTEND
For 35 years, the Healthcare Contact Center Times Conference has been the premier national event dedicated to advancing communication, access, and service excellence in healthcare. Don’t miss your opportunity to connect with peers, gain valuable knowledge, and prepare your contact center for what’s next.
Register today and be part of shaping the future of healthcare access and patient connection.
