2027 Contact Center Awards

 

Behind every great patient experience is a dedicated contact center team. The HCCT Contact Center Awards have been created to celebrate the people, innovations, and cultures that set a high bar for healthcare access. Whether it’s outstanding service, a new approach that improves efficiency, or a workplace culture that brings out the best in every team member, these awards honor the work that matters most. Learn more about the nomination process and help us recognize excellence in our field.

 

Healthcare Call and Contact Center’s 36th Annual Conference

June 9-11, 2027

Atlanta, GA

Recognizing Excellence in Healthcare Contact Centers

The HCCT Contact Center Awards celebrate outstanding achievement, innovation, and culture in healthcare access and contact center operations. These awards shine a light on the teams and leaders who are redefining the standard for patient connection, service, and support.

Award Categories

  • Excellence Award – Contact Center of the Year
    Honors a high-performing contact center that demonstrates exceptional service, operational excellence, and a commitment to patient experience.
  • Contact Center Innovation Award
    Recognizes a team or initiative that has introduced a creative solution or technology that meaningfully improved processes, efficiency, or patient outcomes.
  • Outstanding Contact Center Culture
    Celebrates a contact center that has built a positive, empowering, and inclusive workplace where team members thrive and patient care is enhanced.

Nomination Process 

Finalists will be selected by a panel of industry leaders and announced in advance of the 2027 HCCT Conference. Winners will be revealed live at the event, held June 9-11, 2027, at the Hotel Avalon.

Deadline for submissions

November 21, 2026

Think your team has what it takes?

Submit your nomination below and help us recognize the best in healthcare contact centers.

Excellence Award – Contact Center of the Year

Honors a high-performing contact center that demonstrates exceptional service, operational excellence, and a commitment to patient experience.

Submit Your Nomination

Contact Center Innovation Award

Recognizes a team or initiative that has introduced a creative solution or technology that meaningfully improved processes, efficiency, or patient outcomes.

Submit Your Nomination

Outstanding Contact Center Culture

Celebrates a contact center that has built a positive, empowering, and inclusive workplace where team members thrive and patient care is enhanced.

Submit Your Nomination
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2026 Winners Announced!

Contact Center Awards

This year, Healthcare Contact Center Times is launching its first-ever HCCT Awards. HCCT received submissions from across the country. The nominations were evaluated across three categories: Excellence, Culture and Innovation. The winners be honored in-person at our annual conference in Atlanta, June 3-5. 

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For more information on HMR Publications Group, our publications, awards or conferences call 770-457-6106 or email us at dlok@hcctconference.com