The Healthcare Contact Center Times Conference brings together healthcare contact center, patient access, scheduling, and operations leaders from across the country for three days of education, networking, and meaningful industry connections.

HCCT 2026 welcomed approximately 330 attendees, a record for the conference, and generated tremendous excitement heading into 2027.

Unlike large trade shows where vendors can get lost among hundreds of booths and thousands of attendees, HCCT is intentionally designed to create meaningful interaction between healthcare leaders and the companies that serve them.

If your organization provides technology, services, consulting, workforce solutions, AI, automation, communications, or other solutions for healthcare contact centers and patient access operations, HCCT puts you in the room with the people you want to meet.

Who Attends HCCT?

Our audience includes leaders from hospitals, health systems, healthcare contact centers, patient access departments, scheduling operations, referral centers, revenue cycle operations, and other organizations involved in improving how patients connect with healthcare.

Attendees include professionals responsible for:

• Healthcare contact centers and access centers
• Patient access and patient experience
• Centralized scheduling
• Referral management
• Revenue cycle and billing contact centers
• Contact center operations
• Workforce management and performance
• Quality and training
• Digital access and consumer engagement
• AI, automation, and emerging technologies
• Contact center strategy and transformation

Meet the Decision Makers

HCCT attracts professionals at multiple leadership levels, including:

Vice Presidents
Executive Directors
Directors
Contact Center Leaders
Patient Access Leaders
Operations Leaders
Managers
Supervisors

These are professionals directly involved in evaluating strategies, improving operations, implementing technology, managing teams, and making or influencing purchasing decisions within their organizations.

See Who Attends HCCT

Want a better picture of the audience?

View our Sample Attendee List

Our sample includes organizations and job titles represented at HCCT over the past several years so you can see the caliber and diversity of healthcare leaders you’ll have the opportunity to meet.

A Record Setting Conference

Approximately 330 attendees joined us in 2026, making it the largest HCCT Conference to date. The energy and engagement throughout the conference created tremendous momentum as we look toward 2027.

Quality Over Quantity

HCCT has always been about creating meaningful conversations rather than simply generating exhibit hall traffic.

Our size allows exhibitors to actually get to know attendees, have substantive conversations, and build relationships throughout the conference.

An Incredibly Interactive Environment

HCCT is not a traditional trade show where exhibitors spend the day waiting for attendees to enter an exhibit hall.

Exhibitors are integrated into the conference experience, creating opportunities for interaction throughout the event.

Networking continues during breaks, meals, receptions, roundtable discussions, and other conference activities.

Proven Value for Vendors

Many companies have participated in HCCT for years, with some returning for decades.

Longtime exhibitors consistently tell us that HCCT is one of the most interactive and productive conferences they attend because of the quality of the audience and the opportunity to develop genuine relationships.

More Than an Exhibit Booth

At HCCT, industry partners are part of the conference community.

Attendees come ready to learn about new technologies, services, strategies, and solutions that can improve healthcare access and contact center performance.

That creates an environment where conversations happen naturally and relationships continue well beyond the conference.

Welcome to the Hotel at Avalon

We’re taking HCCT to an exciting new location in 2027.

The Hotel at Avalon, Autograph Collection, provides an ideal setting for a conference of our size and takes the overall HCCT experience to another level.

Located in the heart of Avalon in Alpharetta, Georgia, attendees and exhibitors will have premium shopping, exceptional dining, entertainment, and outdoor gathering spaces just steps from the conference.

There is no need to get in a car or coordinate transportation after the day’s sessions. Meet a prospective client for dinner, continue a conversation over drinks, connect with colleagues over coffee, or explore Avalon, all within walking distance of the conference.

For a conference built around relationships and networking, we believe Avalon is the perfect new home for HCCT.

10′ Exhibit Space | $4,500

Your exhibitor package includes:

• 10′ exhibit space
• Company name and logo on the HCCT Conference website
• Informational PDF download link on the Exhibitor List and Handout page
• Two staff registrations
• Preconference attendee mailing distributed the week of the conference
• Postconference attendee mailing following the conference

Want Even More Visibility?

HCCT also offers a limited number of sponsorship opportunities for organizations looking for greater visibility and additional exposure throughout the conference.

Platinum Sponsor | $18,000
Gold Sponsor | $14,000
Silver Sponsor | $10,000
Bronze Sponsor | $7,500

June 9 to 11, 2027
Hotel at Avalon
Alpharetta, Georgia

Both sponsorships and exhibit space sold out for HCCT 2026. With record attendance, continued growth, and the move to the Hotel at Avalon, we’re looking forward to another outstanding conference in 2027.

If your organization serves the healthcare contact center and patient access industry, we invite you to join us.

Reserve your exhibit space and put your organization in front of healthcare contact center leaders from across the country.

Contact Derek Lok
Healthcare Contact Center Times
dlok@hcctconference.com
404 729 1031