Call For Speakers


We are currently soliciting proposals for speakers. Contribute to your industry’s collective knowledge about call centers, contact centers, customer service and its influence on the general public by presenting your experiences. Share your “school of hard knocks” experiences, your understanding of implementation issues and your success stories. 


Healthcare Call and Contact Center’s 32nd Annual Conference

June 7-9, 2023

Atlanta Marriott Perimeter Center Hotel, Atlanta, GA

Conference Overview:

Healthcare Contact Center Times is excited to announce the 32nd Call and Contact Center Conference designed for leaders in healthcare call centers, contact centers, virtual care and customer service.

The last couple of years have been a catalyst for change and elevated the importance of the contact center in the healthcare industry. This program will share best practices that are being used by successful healthcare call and contact centers in addressing the changes forced by these drastic times.  We will offer new ways and solutions for optimally managing patients, including virtual care, virtual customer service, physician referral, nurse triage and more.

This conference will also focus on how the new normal impacts your contact center’s staffing, operations, technology and more, including highlighting the new roles and emergence of the contact center in the health system.


Call For Speakers

Atlanta, GA – June 7-9, 2023


HCCT invites you to submit a proposal on any of the following topics of interest for the Conference that will be held June 7-9, 2023 in Atlanta.

Broad categories of topics include:

  • Technology and Innovation
  • Staff Management
  • Management and Reporting
  • Contact Center and Customer Service
  • Strategic Planning
  • Clinical Management
  • Patient Scheduling
  • Other Topics

About The Location

Atlanta Marriott Perimeter Center Hotel, Atlanta, GA

The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.

The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system, taxi, Uber and Link.



We’re here to help.

Call the HMR Publications Group at 770-457-6106 for more information.