The Healthcare Contact Center Times Conference is now accepting speaker proposals for the 36th Annual HCCT Conference, taking place June 9–11, 2027.

HCCT brings together more than 300+ healthcare contact center leaders from hospitals, health systems, physician groups and healthcare organizations from across the country. Our speakers  best practices, innovative strategies and real-world solutions that improve access, patient experience, workforce engagement and operational performance.

We are seeking presentations that provide practical insights, measurable outcomes and actionable takeaways for healthcare contact center professionals. 

 

Topics may include, but are not limited to:

• Access and patient scheduling strategies

• AI and automation in healthcare access

• Innovative programs and case studies

• Leadership development and organizational culture

• Patient experience and customer service excellence

• Revenue cycle and patient financial communications

• Workforce engagement, training and retention

 

Submission Guidelines
Speaker proposals are being accepted now through Nov. 1. All submissions will be reviewed by the HCCT Advisory Committee. Selected speakers will be notified following the review process.

Important Vendor Presentation Policy
Vendors are encouraged to submit presentation proposals. However, all vendor presentations must include a representative from a healthcare provider organization as a co-presenter. Vendor-only presentations will not be considered.