We are currently soliciting proposals for speakers. Contribute to your industry’s collective knowledge about call centers, contact centers, customer service and its influence on the general public by presenting your experiences. Share your “school of hard knocks” experiences, your understanding of implementation issues and your success stories.
Healthcare Call and Contact Center’s 33rd Annual Conference
June 5-7, 2024
Call For Speakers
Calling all industry experts and thought leaders in call centers, contact centers, and customer service! We are currently seeking proposals for speakers at the 33rd Annual Healthcare Call and Contact Center Conference, to be held in Atlanta from June 5th to June 7th, 2024.
This is an excellent opportunity to contribute to the collective knowledge of the industry by sharing your experiences, insights, and success stories. We encourage you to present your “school of hard knocks” experiences, shed light on implementation issues, and showcase your expertise in the field.
Sessions are generally 45 minutes in duration, including audience questions and discussions. We are particularly interested in topics related to leadership challenges (recruiting/hiring, managing remote workers, etc.) customer service successes, metrics/key performance indicators, and gaining support from senior leadership.
If you have valuable insights to share and wish to shape the future of healthcare call and contact centers, we invite you to submit your proposal. Help us create a comprehensive and enriching program that will empower attendees to excel in their roles and drive positive change within their organizations.
Please submit your proposals on any of the aforementioned topics of interest, and together, let’s make the 2024 Healthcare Call and Contact Center Conference a transformative and impactful event. We look forward to receiving your proposals and hearing from industry experts like you!
2024 CONFERENCE OVERVIEW
We are thrilled to announce the 33rd Annual Call and Contact Center Conference, specifically designed for healthcare leaders. This event will cater to professionals in clinical and non-clinical patient contact centers, scheduling/access centers, and billing/revenue cycle call centers.
The past few years have been transformative, and the role of contact centers in the healthcare industry has never been more critical. Our program will feature best practices employed by successful healthcare call and contact centers, addressing the changes brought about by these dynamic times. We will explore innovative approaches to leadership challenges, operational excellence, quality metrics, and customer service. Plus, we’ll have plenty of content dealing with new and emerging technology like AI.
Whether you manage a clinical or non-clinical healthcare contact center, there will be something for you! Join us for this enriching event to learn from industry experts, exchange insights, and shape the future of healthcare contact centers. Mark your calendar for June 5-7, 2024 in Atlanta, and together, let’s move forward with confidence and success.
Call For Speakers
Atlanta, GA – June 5-7, 2024
HCCT invites you to submit a proposal on any of the following topics of interest for the Conference that will be held June 5-7, 2024 in Atlanta.
Broad categories of topics include:
- Technology and Innovation
- Metrics that matter
- Scheduling and referral management
- Lessons learned from challenges/failures/successes
- Best practices for growth and consolidation
- Managing a remote workforce
- Leadership skills & development
- Other Topics
About The Location
The conference will be held in Atlanta, GA.
The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The hotel will be conveniently accessible via MARTA (Atlanta’s modern mass transit system, taxi, Uber and Link.