Healthcare Call and Contact Center’s 33rd Annual Conference
June 5-7, 2024
Atlanta, GA
2024 CONFERENCE OVERVIEW
We are thrilled to announce the 33rd Annual Call and Contact Center Conference, specifically designed for healthcare leaders. This event will cater to professionals in clinical and non-clinical patient contact centers, scheduling/access centers, and billing/revenue cycle call centers.
The past few years have been transformative, and the role of contact centers in the healthcare industry has never been more critical. Our program will feature best practices employed by successful healthcare call and contact centers, addressing the changes brought about by these dynamic times. We will explore innovative approaches to leadership challenges, operational excellence, quality metrics, and customer service. Plus, we’ll have plenty of content dealing with new and emerging technology like AI.
Whether you manage a clinical or non-clinical healthcare contact center, there will be something for you! Join us for this enriching event to learn from industry experts, exchange insights, and shape the future of healthcare contact centers. Mark your calendar for June 5-7, 2024 in Atlanta, and together, let’s move forward with confidence and success.
Program
We are excited to bring you outstanding qualified speakers to share the industry’s collective knowledge about call centers, contact centers, customer service and its influence on the general public. We are accepting Speaker Proposals for the 33rd HCCT, but in the meantime, here is a sample program from last year’s conference.
Call For Speakers
Atlanta, GA – June 5-7, 2024
HCCT invites you to submit a proposal on any of the following topics of interest for the Conference that will be held June 5-7, 2024 in Atlanta.
Broad categories of topics include:
- Technology and Innovation
- Metrics that matter
- Scheduling and referral management
- Lessons learned from challenges/failures/successes
- Best practices for growth and consolidation
- Managing a remote workforce
- Leadership skills & development
- Other Topics
Introducing: Julie Bruns
HCCT Conference Program Director
As a veteran in the call center industry, Julie Bruns has attended the Healthcare Call Center Times conference for more than twenty years. When she got the opportunity to become our conference program director (even though her LinkedIn profile says her job title is “happily retired”), she couldn’t resist.
“This conference has a long history of bringing a lot of value to our industry and I hope that I can build on that foundation that’s been established,” Bruns says, who retired from St. Louis Children’s Hospital in 2021. “I feel excited to be able to continue to contribute to the industry and work with many of the people I’ve known throughout my career.”
She’s spent more than 30 years in the healthcare call center industry, involved in a range of activities, such as nurse triage, scheduling, physician referrals and transfer center. That breadth of experience will help her develop conference sessions that meet the needs of attendees.
Bruns will lead an advisory group of industry professionals to develop the program, secure speakers and help with the day-to-day operations of the conference.
Her goal is to select a broad range of topics that interest the audience and appeal to both the clinical and non-clinical side of the industry. She’s looking for speakers who will be engaging, interactive and leave the audience with key takeaways that they can use in their workday.
For Bruns, her favorite part about the conference is the networking opportunities and the chance to connect with her peers.
“The conference feels like a family reunion,” Bruns says. “It’s an opportunity to reconnect on a personal and professional basis. This conference is a great opportunity for attendees to recharge and learn from our speakers.”
About The Location
Atlanta, GA
The conference will be held in Atlanta, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations.
The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Hotel will conveniently accessible via MARTA (Atlanta’s modern mass transit system), taxi, Uber and Link.
Conference Sponsors from HCCT2023
Thank You To Our Sponsors
Platinum Sponsor:
Gold Sponsor:
Silver Sponsors:
LVM – Silver Sponsor
EHRConnect – Silver Sponsor
Bronze Sponsors:
SymptomScreen – Bronze Sponsor
American Health Connection – Bronze Sponsor
Lighthouse Enterprises by The Chicago Lighthouse – Bronze Sponsor
Exhibitors from HCCT2023
1 Call, A Division of AMTELCO
AccessNurse
American Health Connection
ASI Technology Advisors
BCI
CareXM
Centris
ChronicCareIQ
EHRConnect
fonolo
Keona Health
Lighthouse Enterprises by The Chicago Lighthouse
LinkLive
LVM
On-Call Hub
Conference Planning Committee
Adam Ackerman
Strategic Healthcare Consultant
EDCi
Christine Caraher
Nurse Manager Office Hours Telephone Triage Program
Children’s Hospital of Philadelphia
Candace Dietrich
Director of Customer Engagement
Renown Health
Maureen Donzuso
Director Access Management
Atlanticare
Sadie Howes
Market President
Arkos Health
Linda Jackson, MSN, RN
Senior Director
Children’s Health System of Texas
Donice Koenigsman
Director of Call Center
Hutchinson Clinic
Kellyanne LaFrado
Nurse Manager, After Hours Program
Children’s Hospital of Philadelphia
Jonnita (“J”) Pleasant
Director, Patient Access
Baylor College of Medicine
Ravi Raheja, MD
Medical Director & CTO
TriageLogic
Susan Webber, MSN, RN
CareHub Manager
Children’s Health System of Texas
Chris Wells
Director of Patient Access Support Services
Tegria
Conference Advisors
Kathy Divis
President
Greystone.net
Jennifer Gingrass
Principal
ECG Management Consultants
Sue Riffel
CEO
Self Care Decisions
Leann Delaney
VP, Sales & Client Growth
LVM Systems
Conference Reviews
Let me say what a great conference you put together this year! It was absolutely fabulous with all the great sessions and people that were in attendance. It was certainly filled with a lot of positive energy and a wealth of information.
The speakers had some of the best material I’ve seen and there is a lot of opportunity to network with a number of the people at the conference.
I also want to say that your staff at the conference were extremely helpful, courteous, and went out of their way to offer assistance wherever they could. You couldn’t have had a better group of people!
This year’s conference was stellar! I found the information very relevant and applicable to my work. It energized me, and for that, I am appreciative.
Questions?
We’re here to help.
Email DLok@HCCTConference.com, or call the HMR Publications Group at 770-457-6106 for more information.