Join us at The Conference

“Shaping the Future” : 2023 Conference of Healthcare Contact Centers

Healthcare Call and Contact Center’s 32nd Annual Conference

June 7-9, 2023

Atlanta Marriott Perimeter Center Hotel, Atlanta, GA

Shaping the Future:

After a tumultuous three years in healthcare and the world, our organizations and contact centers have been forever changed. Are you prepared to move forward into a new era? Join your colleagues to learn about new technologies, leadership strategies, and lessons learned from the past few years. Connect with old friends and build your network with new colleagues. Get energized and motivated to lead your contact center to new heights and engage your team to perform its best! We guarantee you’ll return home with tactics you can put to work right away to shape your future and that of your contact center.

You will also have the opportunity to meet vendors and exhibitors to check out the latest new features offered, services and information technology that would help guide your contact center to success in the future.

The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.

The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system), taxi, Uber and Lyft.

As we have done in our previous conferences, this three day professional gathering will feature a broad mix of cutting edge topics covering the spectrum of today’s healthcare call and contact center world. Hear strategies and tactics that can ensure your centers future success. There will be plenty of opportunities for you to network with your peers both informally and formally.

This is your profession’s premiere conference, so register today!

Call For Speakers

Atlanta, GA – June 7-9, 2023

HCCT invites you to submit a proposal on any of the following topics of interest for the Conference that will be held June 7-9, 2023 in Atlanta.

Broad categories of topics include:

  • Technology and Innovation
  • Staff Management
  • Management and Reporting
  • Contact Center and Customer Service
  • Strategic Planning
  • Clinical Management
  • Patient Scheduling
  • Other Topics

Introducing: Julie Bruns

HCCT Conference Program Director

As a veteran in the call center industry, Julie Bruns has attended the Healthcare Call Center Times conference for more than twenty years. When she got the opportunity to become our conference program director (even though her LinkedIn profile says her job title is “happily retired”), she couldn’t resist.

“This conference has a long history of bringing a lot of value to our industry and I hope that I can build on that foundation that’s been established,” Bruns says, who retired from St. Louis Children’s Hospital in 2021. “I feel excited to be able to continue to contribute to the industry and work with many of the people I’ve known throughout my career.”

She’s spent more than 30 years in the healthcare call center industry, involved in a range of activities, such as nurse triage, scheduling, physician referrals and transfer center. That breadth of experience will help her develop conference sessions that meet the needs of attendees.

Bruns will lead an advisory group of industry professionals to develop the program, secure speakers and help with the day-to-day operations of the conference.

Her goal is to select a broad range of topics that interest the audience and appeal to both the clinical and non-clinical side of the industry. She’s looking for speakers who will be engaging, interactive and leave the audience with key takeaways that they can use in their workday.

The conference will be June 7-9 in Atlanta. The conference has been on hiatus for the past three years, due to the pandemic. For Bruns, her favorite part about the conference is the networking opportunities and the chance to connect with her peers.

“The conference feels like a family reunion,” Bruns says. “It’s an opportunity to reconnect on a personal and professional basis. This conference is a great opportunity for attendees to recharge and learn from our speakers.”

About The Location

Atlanta Marriott Perimeter Center Hotel, Atlanta, GA

The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.

The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system, taxi, Uber and Link.

Hotel Reservations

Atlanta Marriott Perimeter Center Hotel, Atlanta, GA

Hotel Reservations Link 

Conference Sponsors

Thank You To Our Sponsors

Platinum Sponsor:

Gold Sponsor:

Tegria – Gold Sponsor

Silver Sponsors:

LVM Systems – Silver Sponsor

EHRConnect – Silver Sponsor

Bronze Sponsors:

SymptomScreen – Bronze Sponsor

American Health Connection – Bronze Sponsor

Bronze Sponsor – Become a Sponsor

Conference Planning Committee

Adam Ackerman
Strategic Healthcare Consultant
EDCi
Melissa Davis
Director of Operations
Novant Health Care Connections Contact Center
Maureen Donzuso
Director Access Management
Atlanticare
Linda Jackson, MSN, RN
Senior Director
Children’s Health System of Texas
Donice Koenigsman
Director of Call Center
Hutchinson Clinic
Ravi Raheja, MD
Medical Director & CTO
TriageLogic
Misty Silva, RN
Senior Clinical Manager
Banner Health
Susan Webber, MSN, RN
CareHub Manager
Children’s Health System of Texas

Conference Advisors

Kathy Divis
President
Greystone.net
Jennifer Gingrass
Principal
ECG Management Consultants
Sue Riffel
CEO
Self Care Decisions
Leann Delaney
VP, Sales & Client Growth
LVM Systems

Conference Reviews

Let me say what a great conference you put together this year! It was absolutely fabulous with all the great sessions and people that were in attendance. It was certainly filled with a lot of positive energy and a wealth of information.

The speakers had some of the best material I’ve seen and there is a lot of opportunity to network with a number of the people at the conference.

I also want to say that your staff at the conference were extremely helpful, courteous, and went out of their way to offer assistance wherever they could. You couldn’t have had a better group of people!

Sean Gallagher

Director Medical Group Access Center, Christiana Care Health System, Newark, DE

I brought a lot of ideas back from the conference and have already begun implementing quite a few of them into our call center’s work flow so it has provided great value to us already and will continue to do so throughout the year…
Matthew Krier

Care Access Analyst, North Memorial Health, Robbinsdale, MN

This year’s conference was stellar! I found the information very relevant and applicable to my work. It energized me, and for that, I am appreciative.

Steven Wilmot

Senior Director–Care Network, Children’s Hospital of Philadelphia, Philadelphia, PA

I consider the Healthcare Call Center Annual conference a value added event. This conference offers information on many levels: call center experts presenting their experience with the evolution of their centers, opportunities to network with other leaders and healthcare entities to identify/learn about best practices, and exposure to technology that can expand call center business support. Whether you are a new leader within a call center, a seasoned veteran looking to widen the scope of your business or charged with building a center from the ground up, this event has something for everyone.
Randi King D’Felio

Manager, Operations, Contact Center Services, Spectrum Health, Grand Rapids, Michigan

I just wanted to thank you for once again hitting a home run with your annual conference. The presentations were engaging and the opportunities to meet in small groups were invaluable.
Kathy Hutchens

Vice President of Business Development and Patient Engagement, Sharp Rees-Stealy Medical Centers, San Diego, CA

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Call the HMR Publications Group at 770-457-6106 for more information.