Healthcare Call and Contact Center’s 32nd Annual Conference
June 7-9, 2023
Atlanta Marriott Perimeter Center Hotel, Atlanta, GA
Shaping the Future:
After a tumultuous three years in healthcare and the world, our organizations and contact centers have been forever changed. Are you prepared to move forward into a new era? Join your colleagues to learn about new technologies, leadership strategies, and lessons learned from the past few years. Connect with old friends and build your network with new colleagues. Get energized and motivated to lead your contact center to new heights and engage your team to perform its best! We guarantee you’ll return home with tactics you can put to work right away to shape your future and that of your contact center.
You will also have the opportunity to meet vendors and exhibitors to check out the latest new features offered, services and information technology that would help guide your contact center to success in the future.
The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.
The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system), taxi, Uber and Lyft.
As we have done in our previous conferences, this three day professional gathering will feature a broad mix of cutting edge topics covering the spectrum of today’s healthcare call and contact center world. Hear strategies and tactics that can ensure your centers future success. There will be plenty of opportunities for you to network with your peers both informally and formally.
This is your profession’s premiere conference, so register today!
Program
We are excited to bring you our program lineup for HCCT 2023, with outstanding qualified speakers to share the industry’s collective knowledge about call centers, contact centers, customer service and its influence on the general public.
Introducing: Julie Bruns
HCCT Conference Program Director
As a veteran in the call center industry, Julie Bruns has attended the Healthcare Call Center Times conference for more than twenty years. When she got the opportunity to become our conference program director (even though her LinkedIn profile says her job title is “happily retired”), she couldn’t resist.
“This conference has a long history of bringing a lot of value to our industry and I hope that I can build on that foundation that’s been established,” Bruns says, who retired from St. Louis Children’s Hospital in 2021. “I feel excited to be able to continue to contribute to the industry and work with many of the people I’ve known throughout my career.”
She’s spent more than 30 years in the healthcare call center industry, involved in a range of activities, such as nurse triage, scheduling, physician referrals and transfer center. That breadth of experience will help her develop conference sessions that meet the needs of attendees.
Bruns will lead an advisory group of industry professionals to develop the program, secure speakers and help with the day-to-day operations of the conference.
Her goal is to select a broad range of topics that interest the audience and appeal to both the clinical and non-clinical side of the industry. She’s looking for speakers who will be engaging, interactive and leave the audience with key takeaways that they can use in their workday.
The conference will be June 7-9 in Atlanta. The conference has been on hiatus for the past three years, due to the pandemic. For Bruns, her favorite part about the conference is the networking opportunities and the chance to connect with her peers.
“The conference feels like a family reunion,” Bruns says. “It’s an opportunity to reconnect on a personal and professional basis. This conference is a great opportunity for attendees to recharge and learn from our speakers.”
About The Location
Atlanta Marriott Perimeter Center Hotel, Atlanta, GA
The conference will be held at the Atlanta Marriott Perimeter Center Hotel, conveniently located in the safe and quiet northern suburbs of Metro Atlanta; home to many Fortune 500 corporations. Perimeter Mall, one of Atlanta’s premiere shopping malls, is directly across the street featuring over 100 retail stores (including Nordstroms, Macys and Dillards) and over 30 outstanding restaurants.
The Hartsfield Jackson Atlanta International Airport offers non-stop flights from virtually every city in the country. The Atlanta Marriott Perimeter Center Hotel is conveniently accessible via MARTA (Atlanta’s modern mass transit system, taxi, Uber and Link.
Hotel Reservations
Atlanta Marriott Perimeter Center Hotel, Atlanta, GA
Conference Sponsors
Thank You To Our Sponsors
Platinum Sponsor:
Gold Sponsor:
Silver Sponsors:
LVM – Silver Sponsor
EHRConnect – Silver Sponsor
Bronze Sponsors:
SymptomScreen – Bronze Sponsor
American Health Connection – Bronze Sponsor
Lighthouse Enterprises by The Chicago Lighthouse – Bronze Sponsor
Exhibitors
1 Call, A Division of AMTELCO
AccessNurse
American Health Connection
ASI Technology Advisors
BCI
CareXM
Centris
ChronicCareIQ
EHRConnect
fonolo
Keona Health
Lighthouse Enterprises by The Chicago Lighthouse
LinkLive
LVM
On-Call Hub
Conference Planning Committee
Strategic Healthcare Consultant
EDCi
Director of Operations
Novant Health Care Connections Contact Center
Director Access Management
Atlanticare
Senior Director
Children’s Health System of Texas
Director of Call Center
Hutchinson Clinic
Medical Director & CTO
TriageLogic
Senior Clinical Manager
Banner Health
CareHub Manager
Children’s Health System of Texas
Conference Advisors
President
Greystone.net
Principal
ECG Management Consultants
CEO
Self Care Decisions
VP, Sales & Client Growth
LVM Systems
Conference Reviews
Let me say what a great conference you put together this year! It was absolutely fabulous with all the great sessions and people that were in attendance. It was certainly filled with a lot of positive energy and a wealth of information.
The speakers had some of the best material I’ve seen and there is a lot of opportunity to network with a number of the people at the conference.
I also want to say that your staff at the conference were extremely helpful, courteous, and went out of their way to offer assistance wherever they could. You couldn’t have had a better group of people!
This year’s conference was stellar! I found the information very relevant and applicable to my work. It energized me, and for that, I am appreciative.
Questions?
We’re here to help.
Call the HMR Publications Group at 770-457-6106 for more information.