Back Issues: 2020

Healthcare Call Center Times

January 2020

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Managing Numerous Contact Center Throughout BayCare

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Self Auditing: A Chance for Call Center Employees to Critique Their Own Performance

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This Call Center Has Decentralized

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Alexa, Can You Book an Annual Physical For Me With My Doctor?

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Directing a Clinical Contact Center: Non-Clinical or Clinical Professional Wanted

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Transitioning to a Centralized Platform For the South Bend Clinic

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Psychographic Segmentation is All About Using Language That Fits the Particular Individual

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Call Center Agents With Disabilities Working From Home

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Reflections For Telephone Triage Nurses About Possible Pediatric Concussions From A Pioneer Researcher

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Looking Beyond the Numbers

February 2020

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Moving to a Pod System Has Meant Greater Efficiency For Spectrum Health’s Patient Access Service Center

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Six Years Later, Second Level Triage Still Thrives For This Health Plan Nurse Advice Service

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Common Sense, Training and You

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New Codes From the AMA Expand Digital Evaluation and Remote Patient Monitoring

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Five Functions in Three Locations

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Serving a Large Medicaid Population and More

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The Integrity of Your Data

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Remote Patient Monitoring Moving Past The Pilot Stage

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Five Communication Improvements That Can Make Patients Feel More Valued

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Contacting Frequent Flyers to Help Them Lead Healthier Lives

March 2020

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CRM Having Great Benefits For the Henry Ford Health System Contact Center

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Flu Shots, Health Risk Assessments, Gaps in Care and the Call Center

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Vanderbilt’s Centralized Scheduling Call Center is Halfway There in Filling Unused Appointments

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Connect to Care Emerges at Denver Health

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Morphing Into an Outsource Provider

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The 2019 PRC Study and Its Call Center Connection

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Building a Small Contact Center From Scratch

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Remote Medication Management

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Physicians Express Concerns About Online Scheduling and Their Find-A-Doctor Profiles

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Contacting Frequent Flyers to Help Them Lead Healthier Lives

April 2020

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What Does ROI Mean These Days?

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Work at Home is Now Paramount For This Canadian Company

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A Crisis Guru Juggles a Flood of Anxious Texts

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Centralized Scheduling Has Done Wonders For Tennessee Orthopaedic Clinics

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NCQA Certification For Certain Types of Clinical Call Centers

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Your Number One Challenge and More Data From Spok Survey

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This Call Center Has Undergone Quite an Evolution

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Remote Medication Management

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Uber Health and the Healthcare Call Center

May 2020

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National Recognized Mental Health Treatment Providers, Rogers Behavioral Health, to Open First Georgia Location Via Telehealth

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Improving Efficiencies at Geisinger Health’s Scheduling Contact Center

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This Company Focuses on the Social Determinants of Health

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Post-Discharge Calling at Baptist Health Evolves and Deepens

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Working From Home is Not For Everyone

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Call Outcomes For Consumers Looking For an Appointment

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Dividing Teams by Neighborhoods Has Evolved to Using Sets For This Contact Center

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Berkshire Medical Center Uses Call Center to Help Tackle The Coronavirus

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This Is The Watershed Moment For Telebehavioral Health

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HIPPA Waives Offers Physicians Opportunity to Engage Patients in New Ways, But Documentation is Key

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Nemesysco Reports Increase Interest For Its Voice Analytics Technology For Remote Employee Wellness Monitoring

June 2020

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Babylon Joins Mount Sinai Health Partners to Expand 24/7 Access to Digital Healthcare Services for Millions of New Yorkers

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Healthcare Call Centers Report From the Front Lines on COVID-19

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Connection During a Crisis: Handling Increased Communication at the Health System’s Front Door

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Post-Discharge Calls, Answering Service and More at TeleHealth Solutions

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Quick Thinking, Quick Action Prepare Baptist Health for COVID-19

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How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue

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Texting-Based Chatbots to the Rescue

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What the COVID-19 Crisis Has Meant For Healthcare Call Centers

JuLY 2020

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Employer Clinics and the Call Center

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Becoming a Patient Engagement Center

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Some More Interesting Stats on Telehealth Adoption

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Triage4Pediatrics Keeps on Growing

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Telehealth Platform Get on Health Adds Covid-19 Screening Plus Triage Capabilities

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Nurse Triage: Bridging the Patient-Provider Divide During COVID-19

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Compelled by COVID-19, The Future of Healthcare is Here With Help From Telehealth and Hospital Call Centers

August 2020

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Remote Patient Monitoring in COVID-19 Patients

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Stories of More Call Centers Contending With COVID-19

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Establishing a Centralized Contact Center Has Been One of the Top Initiatives For NYC Health + Hospitals Ambulatory Care Operation

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Working on Both Sides of the Healthcare Call Center Profession

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How Long is Too Long to Wait in Queue?

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DocASAP’s First Annual “State of Patient Access and Engagement” Healthcare Survey

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Article Index coming soon

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Article Index coming soon

September 2020

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Blockchain Technology and You

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This Call Center Keeps Humming Along

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Two Hundred and Fifty Strong

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The Patient Experience Score, Physician Selection and You

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Adding Specialties to the Contact Center Reaping Rewards For Sharp Reese-Stealy Medical Centers

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The View From the Vendor World

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Airrosti Launches Telehealth Options to Provide Effective Therapy – Solutions Amidst COVID-19 Pandemic

October 2020

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The Welcome Center Emerges at Dana Farber

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The Patient Access Score™ and What It Means For You

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It’s Time to Rethink Traditional Call Center Models, With the Implementation of Conversation Chatbots

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Reducing The Time for a Triage Call and Simplifying Specialty Scheduling – Big Areas of Focus for Keona Health

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The Telehealth Adoption Curve: Survey of Three Cities

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Patient Transfer Communications During the Pandemic and Beyond

NOVEMber 2020

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Call Recording Permission, One Party, All Party and Why It Matters

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Banner Health 230Care Call Center Creatively Uses LVM Software

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Creating Sincere Enthusiasm in Your Call Center

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Contact Centres: AI Leading the Change

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Easy-to-Use Program Allows Employers to Take Proactive, Responsible Step to Ensure Workforce Safety as They Open For Work

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Medicare Telemedicine Healthcare Provider Fact Sheet

DecEMber 2020

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Demystifying Policies and Procedures For Better Adherence

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Gesture Detection Technology Comes to Remote Patient Monitoring

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Finding a Needle in a Haystack

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Homestead Health’s NurseCaller™ Continues to Penetrate

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How to Secure Your Healthcare Contact Center Amid COVID-19

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2020 Index of Articles

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Healthcare Marketing Report

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Editor:
HMR Editorial Board
info@hmrpublicationsgroup.com

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Publisher:
Jan Michael Lok
770-457-6106

770-457-6106

Phone

770-457-4606

Fax

info@hmrpublicationsgroup.com

Email

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Mailing Address

Healthcare Contact Center Times
1225 Johnson Ferry Road
Suite 560-A
Marietta, GA 30068