Back Issues: 2024

Healthcare Contact Center Times

January 2024

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Letter From the Editor: Happy New Year!

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How to Make Contact Center Technology Work For You

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OSF HealthCare Answered an Extra 14,000 Calls in Five Months After a Competitor Closed Down

February 2024

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Master Class at #HCCT24: Rethinking Onboarding for Happier, More Successful Hires

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4 Tips to Help Your Contact Center Employees Embrace Change

March 2024

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Learn How Mayo Clinicin Rochester Trains Contact Center Agents

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Discover How Renown Health’s Training Program Boosts Contact Center Efficiency and Employee Retention

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How BJC HealthCare Expanded to a Centralized Contact Center to Enhance Patient Care

April 2024

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How Generative AI Is Reshaping Healthcare Contact Centers

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From Spreadsheets to Streamlined Care: A Contact Center’s Referral Revolution

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Why The First Hello Matters

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New Study Reveals Long Delays in Patient Care

May 2024

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Beyond the Phone: How Contact Centers Adapt in the Digital Age

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Your Guide to Streamlining Referrals

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Building Trust to Transform Medicare Advantage Engagement

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Contact Center Leaders: It’s Time to Redefine Success

June 2024

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Calm Amidst Chaos: How a Transfer Center Keeps Patients Safe and Staff Sane During Disasters

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AI-Powered Call Center: A Look Inside Keck Medicine of USC

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How Lehigh Valley Health Network Optimized Outbound Scheduling and Patient Experience

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Memorial Hermann Health System Welcomes Its Newest AI-Employee

July 2024

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Letter From The Editor

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And The Survey Says…

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Four Hot Topics Facing Contact Center Leaders Today

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Baxter Transforms Home Dialysis Support With Connected Care and AI

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Healthcare Marketing Report

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Editor:
HMR Editorial Board
info@hmrpublicationsgroup.com

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Publisher:
Jan Michael Lok
770-457-6106

770-457-6106

Phone

770-457-4606

Fax

info@hmrpublicationsgroup.com

Email

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Mailing Address

Healthcare Contact Center Times
1225 Johnson Ferry Road
Suite 560-A
Marietta, GA 30068