Back Issues: 2023

Healthcare Contact Center Times

January 2023

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What Healthcare Leaders Should Know About Contact Centers

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Prior Authorization… The Path to Centralize

February 2023

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How Telemedicine Can Help Address Physician Staffing Shortages

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Healthcare Contact Centers: A Journey to the Future

March 2023

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Why Your Overworked ED Team Needs Your Call Center’s Help

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4 Reasons Why Your Call Center Will Become a Patient Engagement Center in 2023

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Delivering Good Health With Same Day Shipping

April 2023

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Is It Time to Say Goodbye to the Red Flag List?

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Why Your Management Style Matters

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State University of New York (SUNY) Upstate Medical University: Integrating With Epic’s Electronic Medical Records to Save Time and Enhance Patient/Caller Experience

May 2023

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3 Benefits of Conversational AI for Call Center Agents

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Contact Center Leaders: Get In Sync With Your C-Suite

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Join a Monthly Zoom Conversation That’s Dedicated to Women Contact Center Leaders

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MD Anderson Cancer Center: The Technical Side of Operators Working From Home

June 2023

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How SymptomScreen is Changing The Way Patients Receive Care

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3 Ways to Boost Morale and Turn Up Contact Center Performance

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How to Promote Your Patient Access Center to the Naysayers

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Crisis Management: When the Phone Won’t Stop Ringing

July 2023

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Reflections on the HCCT 2023 Conference

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Five Hot Topics for Contact Center Leaders

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How Methodist Le Bonheur Healthcare Created a Centralized, Streamlined Transfer Center

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Providing Comprehensive, High-Quality, Holistic Care With Each Call at the U.S. Department of Veterans Affairs (VA)–Veterans Integrated Service Network (VISN 4) Clinical Contact Center

August 2023

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How to Recognize the Humanity Within Your Contact Center Agents

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Contact Center Directors: How to Deal With The Naysayers

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Don’t Overlook Contact Center Agents With a Disability

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Chatting Away at EmergeOrtho

September 2023

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A Note From The Editorial Staff...

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Three Ways Contact Center Leaders Can Embrace AI

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Is AI Something to Fear or Welcome?

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The Art of a Handwritten Note at Confluence Health

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Forget Dr. Google–See How Patients at St. Elizabeth Physicians Use Symptom Checker

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A Q&A About AI for Contact Center Leaders

October 2023

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How to Make Your CFO Your BFF

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Why You Need to Create a Career Ladder for Your Contact Center Agents

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Learn How Kotter’s 8-Step Change Model Transformed Children’s Hospital of Philadelphia’s Nurse Triage Line

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Contact Center Leaders: Stop Measuring Calls Per Hour

November 2023

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Letter From the Editor: Coming Soon!

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Gamification in the Contact Center

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Say Hi to Clare, a Consumer and Clinically Friendly Chatbot at OSF HealthCare

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How This Hospital’s Engagement Center Team Drove MyChart Activation Numbers Through an Educational Approach

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New Message Alert: Your Patient Portal Isn’t Reducing Call Volume

December 2023

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Letter From the Editor: And The Survey Says…

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Discover How This Contact Center Leader Created Best Practices for Her Hospital’s Code Calls

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How to Deliver a Healthy Patient Customer Experience

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Contact Center Leaders: You Need a Vacation

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Healthcare Marketing Report

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Editor:
HMR Editorial Board
info@hmrpublicationsgroup.com

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Publisher:
Jan Michael Lok
770-457-6106

770-457-6106

Phone

770-457-4606

Fax

info@hmrpublicationsgroup.com

Email

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Mailing Address

Healthcare Contact Center Times
1225 Johnson Ferry Road
Suite 560-A
Marietta, GA 30068