Back Issues: 2022

Healthcare Call Center Times

January 2022

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Exploring the Role IVAs (Intelligent Virtual Assistants) Can Play at Your Call Center

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Is Automation The Secret to Positive Care In Healthcare Contact Centers?

February 2022

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How SymptomScreen Helps Triage Calls Effectively at UCLA Health

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Physical Safeguards Your Cybersecurity Needs to Protect Patient Data In Telehealth

March 2022

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Is It Analysis or Arson Investigation in the Call Center?

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How Effective Call Center Software Improves Patient Transfer Center Workflow

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4 Hospital Call Center Trends to Watch Out For in 2022

April 2022

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5 Ways Proactive Messaging Can Improve Patient and Member Experience Now

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Study Rates Every State’s Telehealth Laws For Patient Access and Ease of Providing Services

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A 5-Step Tutorial for Embracing Call Center Statistics

May 2022

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How Renown Health Simplified and Supercharged Its Call Center Operations

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Medical Answering Services and Telephone Triage

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How Kelsey Seybold Clinic’s Conversation Analytics Program Improved the Patient Experience

June 2022

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How Rush University System for Health Provides Many Options for Patients to Get Care

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The Journey of Catholic Medical Center…A Case Study

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Tune In: A New Podcast About Call Centers Gets to the Heart of Providing Excellent Customer Service

July/August 2022

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Why Paying Attention to Your Call Center’s Culture Matters

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Medication Adherence: Everyone Wins With the Right Strategy

September 2022

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Dial Into The Successful Strategy Behind Memorial Hermann Health System’s Free Nurse Phone Line

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How Effective Communication Helps Organizations Achieve The Quintuple Aim

October 2022

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Happy Call Center Agents = Happy Patients: Why Leadership Matters

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How Secure Is Your Contact Center System?

November 2022

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Improving Response to Critical Laboratory Results with Secure Messaging

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How An Insurance Company Saw Telehealth Coming–Way Before The Pandemic

December 2022

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4 Ways to Modernize the Hospital Call Center

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How Call Center Agents at the Missouri Poison Center Handle Anything From Questions About Babies Eating Cannabis to Toxic Mold Exposure

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Healthcare Marketing Report

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Editor:
HMR Editorial Board
info@hmrpublicationsgroup.com

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Publisher:
Jan Michael Lok
770-457-6106

770-457-6106

Phone

770-457-4606

Fax

info@hmrpublicationsgroup.com

Email

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Mailing Address

Healthcare Contact Center Times
1225 Johnson Ferry Road
Suite 560-A
Marietta, GA 30068