Back Issues: 2022
Healthcare Call Center Times
Exploring the Role IVAs (Intelligent Virtual Assistants) Can Play at Your Call Center
Is Automation The Secret to Positive Care In Healthcare Contact Centers?
How SymptomScreen Helps Triage Calls Effectively at UCLA Health
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data In Telehealth
Is It Analysis or Arson Investigation in the Call Center?
How Effective Call Center Software Improves Patient Transfer Center Workflow
4 Hospital Call Center Trends to Watch Out For in 2022
5 Ways Proactive Messaging Can Improve Patient and Member Experience Now
Study Rates Every State’s Telehealth Laws For Patient Access and Ease of Providing Services
A 5-Step Tutorial for Embracing Call Center Statistics
How Renown Health Simplified and Supercharged Its Call Center Operations
Medical Answering Services and Telephone Triage
How Kelsey Seybold Clinic’s Conversation Analytics Program Improved the Patient Experience
How Rush University System for Health Provides Many Options for Patients to Get Care
The Journey of Catholic Medical Center…A Case Study
Tune In: A New Podcast About Call Centers Gets to the Heart of Providing Excellent Customer Service
Why Paying Attention to Your Call Center’s Culture Matters
Medication Adherence: Everyone Wins With the Right Strategy
Dial Into The Successful Strategy Behind Memorial Hermann Health System’s Free Nurse Phone Line
How Effective Communication Helps Organizations Achieve The Quintuple Aim
Happy Call Center Agents = Happy Patients: Why Leadership Matters
How Secure Is Your Contact Center System?
Improving Response to Critical Laboratory Results with Secure Messaging
How An Insurance Company Saw Telehealth Coming–Way Before The Pandemic
4 Ways to Modernize the Hospital Call Center
How Call Center Agents at the Missouri Poison Center Handle Anything From Questions About Babies Eating Cannabis to Toxic Mold Exposure
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Healthcare Marketing Report
Jan Michael Lok
Healthcare Contact Center Times
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