Back Issues: 2021

Healthcare Call Center Times

January 2021

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New or Emerging Functionality Available on Websites and Why It Matters to Healthcare Call Centers

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Increasing Employee Performance and Accountability at Texas Children’s Contact Center

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From Nice to Have to Business Essential: How Digital, Front-Door Technologies Change the Way Patients Access Care

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Harnessing UCC to Innovate the Customer Experience and Evolve Healthcare Contact Centers for 2021 and Beyond

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Quick Guide on How to Market Telemedicine on Your Website

February 2021

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Stericycle Communications Solutions Seeing Big Increase In Its Outbound Work

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What Should the Academic and Clinical Background For a Telephone Triage Nurse Be?

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Modernizing Your Contact Center: The First Step Toward a More Engaging Patient Experience

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Willis-Knighton Text Messaging Campaign Boosts Immunization Awareness During COVID-19

March 2021

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Third Edition of Telephone Triage For Oncology Nurses Published

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What Can Healthcare Call Centers Learn From a Recent Study Based on What Patients Think

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Documenting Triage Calls For Your Legal Protection

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Yielding Hidden Gains: Investing in the Front Line

April 2021

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Increasing Penetration of Nurse Triage Within Healthcare Organization

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MidMichigan Health Surpasses 150,000 Virtual Visits

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How COVID-19 Has Forced Patient Access Leadership to Focus on Their Digital Patient Experience

May 2021

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Navigating the New Normal in the Contact Center

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Improving Patient Experiences and Reducing Cost Through Process and Technology: A Case Study

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Remote Patient Monitoring: The Call Center’s Role

June 2021

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AI Transforms Contact Center Quality Assurance

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The COVID-19 Conundrum: One Call Center’s Success Despite the Pandemic

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Performance Standards-A Template for Clear Expectations & Uncompromised Excellence

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How a Quick Screening Call With a Call Center Representative Can Bring Revenue to Your Hospital

July 2021

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How a Robust CRM Strategy Can Streamline Patient Communications

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NYU Langone Health Patience Access Center

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An Inside Look at How Ascension Made It Easy for Their Associates to Get Vaccinated

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Healthcare Call Centers Earn The Spotlight During COVID Pandemic

August 2021

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An Innovative Lung Cancer Screening Program Bolstered by Trinity Health’s Call Center

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How HonorHealth Launched Self-Service Tools for Patients During the Pandemic

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Managing Stress Resulting From the COVID Pandemic

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Healthcare Call Centers Earn The Spotlight During COVID Pandemic

September 2021

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How to Encourage Your C-Suite to Invest in Your Contact Center

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How to Launch a Beautiful Hospital Website–In the Middle of a Pandemic

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COVID-19 Pivot: Baptist Health South Florida’s Nimble Preparedness Plan

October 2021

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How to Design a Better Staffing Model for Your Call Center

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Digital Transformation + An Updated Hospital Model = A Boon for Hospital Call Centers

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10 Key Takeaways From the 2021 Healthcare Contact Center Survey

November 2021

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Driving Forces in Call Center Management

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Contact Center Intelligence: How the Healthcare Industry is Revolutionizing Patient and Provider Communications Through Emerging Technologies

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How COVID-19 Self Assessment Tools Helped Call Center Representatives at Rush University System of Health

December 2021

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How Call Center Technology Helps Hospitals, Staff, and Patients

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Call Center Veteran Julie Bruns Reflects on the Industry She Helped Shape

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How to Change Your C-Suite’s Perspective About Your Call Center

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Healthcare Marketing Report

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Editor:
HMR Editorial Board
info@hmrpublicationsgroup.com

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Publisher:
Jan Michael Lok
770-457-6106

770-457-6106

Phone

770-457-4606

Fax

info@hmrpublicationsgroup.com

Email

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Mailing Address

Healthcare Contact Center Times
1225 Johnson Ferry Road
Suite 560-A
Marietta, GA 30068