Back Issues: 2021
Healthcare Call Center Times
January 2021
New or Emerging Functionality Available on Websites and Why It Matters to Healthcare Call Centers
Increasing Employee Performance and Accountability at Texas Children’s Contact Center
From Nice to Have to Business Essential: How Digital, Front-Door Technologies Change the Way Patients Access Care
Harnessing UCC to Innovate the Customer Experience and Evolve Healthcare Contact Centers for 2021 and Beyond
Quick Guide on How to Market Telemedicine on Your Website
February 2021
Stericycle Communications Solutions Seeing Big Increase In Its Outbound Work
What Should the Academic and Clinical Background For a Telephone Triage Nurse Be?
Modernizing Your Contact Center: The First Step Toward a More Engaging Patient Experience
Willis-Knighton Text Messaging Campaign Boosts Immunization Awareness During COVID-19
March 2021
Third Edition of Telephone Triage For Oncology Nurses Published
What Can Healthcare Call Centers Learn From a Recent Study Based on What Patients Think
Documenting Triage Calls For Your Legal Protection
Yielding Hidden Gains: Investing in the Front Line
April 2021
Increasing Penetration of Nurse Triage Within Healthcare Organization
MidMichigan Health Surpasses 150,000 Virtual Visits
How COVID-19 Has Forced Patient Access Leadership to Focus on Their Digital Patient Experience
May 2021
Navigating the New Normal in the Contact Center
Improving Patient Experiences and Reducing Cost Through Process and Technology: A Case Study
Remote Patient Monitoring: The Call Center’s Role
June 2021
AI Transforms Contact Center Quality Assurance
The COVID-19 Conundrum: One Call Center’s Success Despite the Pandemic
Performance Standards-A Template for Clear Expectations & Uncompromised Excellence
How a Quick Screening Call With a Call Center Representative Can Bring Revenue to Your Hospital
July 2021
How a Robust CRM Strategy Can Streamline Patient Communications
NYU Langone Health Patience Access Center
An Inside Look at How Ascension Made It Easy for Their Associates to Get Vaccinated
Healthcare Call Centers Earn The Spotlight During COVID Pandemic
August 2021
An Innovative Lung Cancer Screening Program Bolstered by Trinity Health’s Call Center
How HonorHealth Launched Self-Service Tools for Patients During the Pandemic
Managing Stress Resulting From the COVID Pandemic
Healthcare Call Centers Earn The Spotlight During COVID Pandemic
September 2021
How to Encourage Your C-Suite to Invest in Your Contact Center
How to Launch a Beautiful Hospital Website–In the Middle of a Pandemic
COVID-19 Pivot: Baptist Health South Florida’s Nimble Preparedness Plan
October 2021
How to Design a Better Staffing Model for Your Call Center
Digital Transformation + An Updated Hospital Model = A Boon for Hospital Call Centers
10 Key Takeaways From the 2021 Healthcare Contact Center Survey
November 2021
Driving Forces in Call Center Management
Contact Center Intelligence: How the Healthcare Industry is Revolutionizing Patient and Provider Communications Through Emerging Technologies
How COVID-19 Self Assessment Tools Helped Call Center Representatives at Rush University System of Health
December 2021
How Call Center Technology Helps Hospitals, Staff, and Patients
Call Center Veteran Julie Bruns Reflects on the Industry She Helped Shape
How to Change Your C-Suite’s Perspective About Your Call Center
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Healthcare Marketing Report
Editor:
HMR Editorial Board
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Publisher:
Jan Michael Lok
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Phone
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Healthcare Contact Center Times
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