For more than 35 years, Healthcare Contact Center Times has been the go-to resource for leaders working in healthcare contact centers, patient access centers, scheduling departments and revenue cycle centers. 

We have more than 3,000 e-newsletter subscribers and a loyal fanbase of more than 1,200 LinkedIn followers. In addition, we average 5,500 pageviews a month on this website.

Every year, we bring more than 250 healthcare contact center leaders together in Atlanta for our annual conference. Speakers from across the country talk about the best practices in leadership, operational excellence, quality metrics, customer service and AI. We also have the HCCT Healthcare Contact Center Awards program that recognizes operational excellence, across several categories.

For vendors and solution providers, our sponsored content program pairs your expertise with our editorial team. We’ll ghostwrite blogs, case studies or content series that positions your company as a thought leader in the industry. We also partner with vendors on webinars, handling promotion through our newsletter, LinkedIn, and blog, and offering to find a guest speaker and serve as moderator.