Charting Your Course

Healthcare Call and Contact Center’s
33rd Annual Conference

June 5-7, 2024

Atlanta, GA

We are Healthcare Contact Center Times

Management Strategies

There is only one publication that is essential for those individuals overseeing and managing the call center. Healthcare Contact Center Times discusses such crucial topics as strategically positioning your call center for maximum advantage in today’s competitive healthcare environment


Market Research

Providing current, relevant healthcare industry specific articles and updates on the latest market research, trends and industry’s standards.

Case Studies

In-depth, industry specific case studies provide a real world look at how insightful healthcare call centers implement innovative ideas.

Industry News

From innovation to policy changes, stay up-to-date on healthcare call center business news, emerging research and relevant data trends.

Now in its thirty-third year, Healthcare Contact Center Times has been covering the latest news on winning market strategies, concepts and trends in the healthcare call center industry.

Why we are different

Healthcare Contact Center Times discusses such crucial topics as strategically positioning your contact center for maximum advantage in today’s competitive healthcare environment, operating your call center as your organization’s “front face” to the public, and effectively marketing your call center to external and internal audiences. With each issue we keep healthcare call center professionals across the country up-to-date on the latest trends and current news.

Recent Topics

Through a nationwide network of reporters, we are able to bring the marketing news of the industry to your desk each month.


How Secure Is Your Contact Center System?


Improving Response to Critical Laboratory Results with Secure Messaging


This Company Focuses on the Social Determinants of Health


How An Insurance Company Saw Telehealth Coming–Way Before The Pandemic


Happy Call Center Agents = Happy Patients: Why Leadership Matters


Call Outcomes For Consumers Looking For an Appointment

Did You Miss An Issue?

Looking for a specific article or want to browse past topics? Just click on the link below for an index of articles for each issue. When you find an issue you want to order, complete the online order form.

Advertise With Us

As a healthcare contact and call center professional, the effective placement of your company’s advertising is probably one of your most challenging duties. While there are other publications available for the healthcare industry, Healthcare Contact Center Times is a newsletter that is targeted specifically to healthcare call center professionals. The industry as a whole offers a lot to choose from and we at Healthcare Contact Center Times think our publication is one of the best buys you can make—here’s why:


We’re Targeted

Healthcare Call Center Times is a specialized publication directed to a targeted audience that is actively using your products and services.

We're Competitively Priced

Take a look at the enclosed rate sheet and you’ll see how you can advertise effectively for less.

You Will Receive Broad Reach

Our journal covering this fast growing part of the
healthcare industry has extensive readership within each institution.

Contact Us


HCCT Editorial Board


Jan Michael Lok






Healthcare Call Center Times

Mail: 4651 Woodstock Rd, Suite 208 PMB 210, Roswell GA 30075

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For more information on HMR Publications Group, our publications, awards or conferences call 770-457-6106 or email us at